Privacy Policy

Your trust matters to us

Last updated: April 8, 2026

1. Introduction

CleverDent Dental Clinic (“CleverDent,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at cleverdent.net, use our online forms, or interact with our dental services.

By using our website or submitting information through our forms, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

Information you provide directly:

  • Contact details — Full name, phone number, and email address (via our contact and consultation request forms)
  • Treatment preferences — Budget range, service interests, and treatment-related information you share through our forms
  • Medical information — Dental condition details, medical history, and treatment estimates provided through our doctor estimation forms
  • Digital signatures — Electronic signatures on treatment estimate documents

Information collected automatically:

  • Device & browser data — Browser type, operating system, screen resolution, and device type
  • Usage data — Pages visited, time spent on site, referring URL, and interaction patterns
  • Location data — Approximate geographic location based on IP address and language preference
  • Form interaction data — Partially completed form submissions to help us follow up on incomplete consultation requests

3. How We Use Your Information

We use your personal information for the following purposes:

  • Dental services — To process consultation requests, prepare treatment estimates, and coordinate your dental care
  • Communication — To respond to inquiries, send appointment confirmations, and provide treatment-related updates
  • CRM management — To maintain patient records in our customer relationship management system for efficient service delivery
  • PDF generation — To create personalized treatment estimate documents based on your dental evaluation
  • Follow-up — To reach out regarding incomplete consultation requests, ensuring you receive the dental care information you were seeking
  • Website improvement — To analyze usage patterns, optimize performance, and enhance your browsing experience
  • Multilingual support — To detect your preferred language and serve content in Arabic, Hebrew, English, French, German, or Russian

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data with trusted third-party services that help us operate our clinic and website:

  • CRM platform — For managing patient inquiries, leads, and treatment coordination
  • Form processing — For securely handling your form submissions
  • Document generation — For creating treatment estimate PDFs
  • Google Maps — Embedded on our doctor profile pages to help you locate our clinics
  • Vimeo — For hosting and displaying dental procedure and clinic videos
  • Web hosting — Our hosting provider where your data is securely stored

Each third-party service operates under its own privacy policy and is contractually obligated to protect your data. We only share the minimum information necessary for each service to function.

5. Data Security

We take the security of your personal information seriously and implement the following measures:

  • SSL/TLS encryption — All data transmitted between your browser and our website is encrypted using an SSL certificate
  • Secure hosting — Our website is hosted on servers with enterprise-grade security infrastructure
  • Access controls — Administrative access to your data is restricted to authorized clinic personnel only
  • Security hardening — We employ security protections including XML-RPC blocking, directory listing prevention, and file access restrictions
  • Regular updates — We keep our website software up to date to patch known security vulnerabilities

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

  • Essential cookies — Required for basic website functionality, language preferences, and form submissions
  • Performance cookies — Help us understand how visitors interact with our website so we can improve it
  • Cache cookies — Used to serve faster page loads by storing optimized versions of pages you visit

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, such as language preference retention.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact form submissions — Retained for up to 3 years to maintain patient inquiry history and enable follow-up care
  • Treatment estimates — Retained for 5 years in accordance with dental record-keeping practices
  • CRM records — Maintained as long as there is an active patient relationship, plus 3 years after last contact
  • Website analytics — Aggregated, anonymized data may be retained indefinitely for trend analysis

You may request earlier deletion of your data at any time (see Your Rights below).

8. Your Rights

You have the following rights regarding your personal information:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Request correction of inaccurate or incomplete data
  • Deletion — Request deletion of your personal data, subject to legal retention requirements
  • Restriction — Request that we limit how we process your data
  • Portability — Request your data in a structured, machine-readable format
  • Objection — Object to the processing of your personal data for specific purposes
  • Withdraw consent — Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within 30 days.

9. Children’s Privacy

Our website and online forms are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe a child has submitted personal information through our website, please contact us immediately, and we will take steps to delete such information.

For patients under 18, a parent or legal guardian must provide consent and submit forms on their behalf.

10. International Data

CleverDent serves patients from multiple countries and provides our website in several languages (Arabic, Hebrew, English, French, German, and Russian). Your data may be processed and stored on servers located in the European Union.

By using our website and submitting your information, you consent to the transfer and processing of your data as described in this policy, regardless of your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

  • The “Last updated” date at the top of this page will be revised
  • Material changes will be communicated through a notice on our website
  • Continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.